Frequently Asked Questions

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Dental FAQ

Q. What is included in IAB's Dental Program?

A. This is a comprehensive plan covering most dental services including: dentures, occlusion (bite) analysis, bridges, x-rays, braces, amalgam fillings, crowns, missing or broken teeth replacement, oral surgery orthodontics and more.

Q. Can I go to any dentist?

A.Yes. The IAB dental program pays for procedures according to a schedule.  IAB will pay this amount based on the procedure performed by any dentist.  However, if you go to a network dentist then you have the added benefit of reduced pricing, thus reducing your out-of-pocket expense.

Q. Is there someone I can turn to with questions about the card and services offered?

A.Yes. Simply call the toll free number on the back of your membership card. Customer Service Operators are standing by to answer any questions.

Q. Is there a limit on how many times I can use my card at the dentist office?

A. There is no limit on the number of times you and your family can take advantage of the savings available throughout the year.  However, on the insured portion there are limits and exclusions as noted in your membership handbook.

Q. Do I have to file my own claim?

A.Not on the network contracted rates received at the time of service.  If there are IAB insurance benefits applicable, then a claim must be filed to receive reimbursement.

Q. How do I use my dental plan?

A.Please call your dentist to verify that he or she is a participating provider on your plan. For the most current information and weekly provider updates, please check the website.

Q. How often can I use my plan?

A.There are no limits on how much you can use your plan or visit your dentist to receive reduced pricing.

Q. What type of emergency coverage do I have?

A. In case of emergency, you should contact your usual network provider. If your provider is unavailable, contact a Member Service representative or visit our website to locate another provider in your area.

Q. My dentist isn't currently on your provider panel. What can I do?

A.Once you let our Member Services department know who your dentist is, we will contact him or her about becoming a provider.