Frequently Asked Questions

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Long Term/Elder Care

Q. What is the Long-term/Elder care benefit?

A. A one stop resource for those who are concerned about or actively caring for an aging parent or other family member. Aging experts draw on their experience, knowledge of local resources, and the latest information on aging to answer your question, identify the real issues, and arrange for the help and resources you and your aging family member need.

Q. How does this benefit work?

A.  Simply call our toll free number 1-888-262-0899 and speak with an elder care representative. Once eligibility is established, you will be asked for information that will assist the representative in directing you to the appropriate elder care specialist. The trained and experienced elder care specialist will help with understanding the issues related to caring for an older person and assist in making the right choices. Alternatively, access elder care information, personalized planning tools and other resources on the web by visiting www.nursenavigator.com

Q. Is this service for me?

A. Yes, if you are a caregiver and actively providing support to or just worried about someone going through the aging process.

Q. What does this benefit offer?

A. We're an extra pair of eyes, ears, and hands, looking in on your family member and reporting back to you. Highlights of the program include:

• -Elder Care Information and Referral — Care Management Associates are available 24/7 to provide assistance with elder care concerns, answer long-term care questions and help locate local assistance.
• -Discount home health and long-term network — Long Term — Members can save up to 30% at 5,500 providers when seeking home health agency or assisted living facilities.
• -Elder care web site access — Comprehensive website that offers features such as skill sheets, condition research, caregiver advice, two minute test, care giver tools, resource finder and member reports.
• -Discounted fee for service geriatric care management services — 3,500 nurses and social workers provide telephonic and in-home evaluations (for an additional hourly or package fee) for all levels of care from basic to comprehensive.